Last Updated: February 19, 2025
At Elegance Oven Cleaning, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.
1. What Information We Collect
We only collect the information you provide when you fill out our contact or booking form. This includes:
- Your name
- Your email address
- Your phone number
- Your physical address
- The type of oven you have
We do not collect any other personal data beyond what you voluntarily submit through the form.
2. How We Use Your Information
We use the information you provide solely to:
- Process your booking or respond to your inquiry
- Contact you to confirm details, schedule your oven cleaning, or follow up on your request
- Provide you with the oven cleaning service you’ve requested
We will not use your data for marketing purposes or share it with anyone else unless required by law.
3. How We Store and Protect Your Information
- Your information is stored securely on our internal systems.
- We keep your data only for as long as necessary to complete your booking and service (typically no longer than 12 months after your last interaction with us, unless required by law).
- We take reasonable steps to protect your information from unauthorized access, loss, or misuse, including using password-protected systems and limiting access to authorized personnel only.
4. Sharing Your Information
We do not sell, trade, or share your personal information with any third parties, except:
- If we need to comply with a legal obligation (e.g., a court order).
- With service providers acting on our behalf (e.g., a payment processor), who are required to keep your data confidential and secure.
5. Your Rights
You have the right to:
- Ask for a copy of the personal information we hold about you.
- Request that we correct any inaccurate information.
- Ask us to delete your information (unless we’re required to keep it by law).
To exercise these rights, please contact us using the details below.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
- Email: enquires@eleganceovencleaning.com.au
- Phone: 1300 353 840
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll post the updated version on our website with the new “Last Updated” date.